In this post, we’re going to be looking at what robotic process automation is and how it’s used in, how it can help in the business environment, and what industries the technology is used in.
What is robotic process automation?
Robotic Process Automation (RPA) is the technology allowing anyone to configure computer software to emulate and integrate the actions of humans interacting with digital systems to execute an automated business process. RPA is the process of processing a transaction, manipulating big data, triggering responses, and thus communicating with other digital systems.
Investopedia describes RPA as ‘software that can be easily programmed to do basic tasks across applications just as human workers do. The software robot can be taught a workflow with multiple steps and applications, such as taking received forms, sending a receipt message, checking the form for completeness, filing the form in a folder and updating a spreadsheet with the name of the form, the date filed, and so on. RPA software is designed to reduce the burden of repetitive, simple tasks on employees.’
There are various figures for how well RPA can help a business with digital transformation and getting certain tasks automated. The Workforce note that you can expect a first-year ROI of 300% and, depending on the amount of processes you will be using the tool for can reduce the number of full-time employees by up to three people.
Inc42 indicate that the RPA market will reach $2.9bn by 2021 and that the growth can be majorly attributed to how RPA streamlines and enhances legacy processes and results in high returns on investment.
Advantages of Robotic Process Automation
RPA can really help businesses and offer value across various industries as Software AG notes in their 2018 report. Below we will note a number of the benefits to using RBA.
- Cost savings
- Process improvements
- Frees up resources to higher-value functions
- Improved productivity
- Improved internal processes:
- Better quality service
- Improved customer service/ experience
- Improved compliance
- Does not replace existing IT systems
- Improved data to use for insights and analysis
What are RPA tools?
Medium explains that ‘robotic process tools are essential for automation of the monotonous back-office processes.’ Within businesses, there will be a number of tasks that are repetitive and time-consuming and due to this, there is a larger chance for error due to repetition. The tool allows for tasks that were going to be executed on the software by employees can now be done and automated by a bot.
There’s plentiful of efficient RPA tools on the market that has different features and USPs, such as cost, user-friendliness, scalability, and industry size. These tools include; Another Monday, UiPath, Pega, and Contextor. If you’re considering using a tool and implementing robotic process automation into your business, check out the different reviews on a number of tools including the above on Software Testing Help, Guru 99, and Medium.
What processes can RPA automate?
Within a business environment, RPA can automate various workflow tasks, calculate complex processes with ease, invoice processing, data entry, payroll, sales orders, and information regarding staff, such as onboarding and employment terminations.
What industries use RPA?
RPA can be used across various sectors due to its diverse application and ability to read data sectors, providing a useful output for a business. We’ve highlighted the key industries below that use RPA technologies within their sector.
- Healthcare – RPA can be utilised tremendously within the administrative side of the healthcare sector for patient scheduling, data entry, data management and many more activities. RPA software can help the administrative side of healthcare run smoothly, keeping patients informed with wait times and cancellations – leading to increase positive patient experiences.
- Retail – The offline retail landscape has reported experiencing stagnated growth, in conjunction with online sales booming, RPA technologies can be utilised in the retail sector to boost productivity, improve the overall customer experience and deliver accurate results for the user.
- Telecommunications – With telecommunication suppliers usually relying on extensive data sets, employ thousands of staff and are likely to encounter many hurdles when retrieving specific data in an efficient manner. RPA can provide telecom companies with improved data communication, increased data security and a significant reduction in costs over the long-term.
- Banking – With a vast amount of data generated from the banking industry, including daily transactions, deposits and withdrawals, the banking sector use RPA software to reduce human error and create transparency within the industry.
- Insurance – Due to heavily dealing with various back-office processes to handle claims and creating policies they result in repeating many businesses practices. To streamline their processes, many Insurance companies are automating their workflows with RPA by completing activities, such as; manual data input and compliance maintenance.
- Manufacturing – The application of RPA within the manufacturing industry can be used by both SMEs, as well as large corporate manufacturing firms. Robotic automotive technology can help to marry up daily activities, such as lead generation, quoting and an overview of accounts a lot simpler which can strengthen the overall supply chain of the business.
Overall, robotic process applications can increase the speed, accuracy and productivity of a company workplace. This can also efficiently operate on a scalable basis and helps to reduce the overall risk from an organisation by complying to legislation.
Who we are: Founded in 1992, L.A.C. Conveyors & Automation are a leading UK supplier who’ve been successfully supplying conveyor systems, belt conveyors, roller conveyors, automation, and robotic solutions to the UK’s blue-chip industry. Located in Bulwell, Nottingham, L.A.C. are known for their outstanding customer service, continual support, flexibility, and bespoke service. With a full in-house service team, and an engineering team who’ve worked together over 20 years, L.A.C. covers all aspects of control system design, build and associated software, and ongoing support.
What we do: L.A.C. has a wealth of experience supplying conveyor systems and robotic solutions to a range of industries including automotive, aerospace, food and beverage, heavy engineering, and logistics. L.A.C. design, assemble, incorporate testing, and deliver with training and after-sales support for a smooth handover. With an in-house mechanical design team, project managers, and engineers, all the builds are undertaken on the five-unit 60,000 sq. ft premises.