Aftercare

Should something unexpected happen then we will endeavour to get the issue resolved as quickly as possible. Many of our control systems can be accessed remotely and we would hopefully be able to rectify many electrical control issues without site attendance.

We have a dedicated hotline which is staffed 24 hours a day which means that assistance is available immediately to help determine and rectify the problem. If a service engineer is required on site, we will endeavour to send an engineer from one of our service centres to you as quickly as possible.

We understand that production and operational needs alter as businesses grow or adapt to handling items with different requirements. With change comes the requirement to reevaluate and we work closely with our customers to assess their needs and devise a cost-effective, innovative alternative to a potential new system. 

Our service includes an in-depth process analysis of your new production demands with consideration to software, controls, and mechanical components. The upgrade solution can range from individual module replacements, software tweaks to accommodate new processes, or more extensive additions to the existing system. Rest assured that our design philosophy from the outset is the consideration of a modular approach to ensure our amended solution will provide the necessary agility to support your ever-evolving business needs.

All mechanical equipment will require various components to be replaced now and again. After the installation of our equipment, you will be provided with a full list of recommended spare parts so that they are available on site as and when components ware out, or in exceptional circumstances, fail. 

We design commonality of parts usage where possible, enabling us to stock parts that are interchangeable between systems. Many of the sub-assemblies, drives, bearings, and belts we use are common to many of our systems and so we carry a stock of spares on our premises. This allows us to deliver direct to your site, to get you up and running as quickly as possible. We also offer a service to store critical spare components at our facility, should you not have access to a secure maintenance department.