24/7 Breakdown Hotline
Should something unexpected happen then we will endeavour to get the issue resolved as quickly as possible. Many of our control systems are remotely accessible and we would hopefully be able to rectify many electrical control issues without site attendance.
We have a dedicated hotline which is staffed 24 hours a day which means that help will be available immediately to help determine and rectify the problem. If a service engineer is required on site we will endeavour to get an engineer from one of our service centres to you as quickly as possible.
Ideally a system would run faultlessly throughout its lifetime. To maximise the likelihood of this we offer a comprehensive range of preventative maintenance contracts.
Following the installation of a system we will carry out a full audit of the process line and suggest a tailored service package to suit the process line. Our skilled team of service engineers will visit site carry out preventative maintenance programs to maximise the performance of the line, improve equipment performance and spot any potential future mechanical and electrical issues.
Continuous Improvement Programs & Upgrades
We understand that production needs change and with change comes the requirement to revaluate. We work closely with our customers to construct a cost effective, innovative alternative to a new system. Our modernisation service includes an in-depth process analysis of your new production demands with consideration to software, control or mechanical mechanisms. The solution can range from individual module replacement, software tweaks to accommodate new processes or expansive additions to the existing system. Our design philosophy from the offset is the consideration of a modular approach with the mindset that the solution can be adapted to suit your ever-evolving business.
Remote Customer Support
Here at L-A-C we have the capability to supply connection to the internet using robust routers enabling a secure connection via hard wired solutions. This approach along with our intelligent software enables us to provide secure non-intrusive connectivity between computers and your production line allowing live feed data connection displayed on a web browser. This can be further enhanced utilising hardware additions allowing L-A-C to monitor, fault find and modify from our Nottingham facility. This remote approach enables a fast response to your system needs saving hours of downtime for our customer.
All mechanical equipment will require consumable parts to be replaced now and again. After the installation of our equipment the customer will be sent a full list of recommended spare parts so that they are available on site as and when components ware or fail. Should our clients not have secure maintenance departments we have a service available to store critical spare components on our site.
Many of the sub-assemblies / drives / bearings and belts we use are common to many of our systems and so we carry a stock of spares on our premises. This allows us to deliver direct to our customers and get them up and running as quickly as possible.